Refund Policy - Eezy Chairs
At Eezy Chairs, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our refund policy outlines the procedures for returning items and receiving a refund.
Eligibility for Refunds
To be eligible for a refund, the item must be unused, in the same condition as when you received it, and in its original packaging.
Refund requests must be made within 2 days of receiving your order.
Non-Refundable Items
Certain items are not eligible for refunds, including:
Custom or personalized items
Items marked as final sale
Refund Process
Once your returned item is received and inspected, we will notify you via email.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 8-10 business days.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part (e.g., damaged or incorrect items).
If you are shipping a return, we recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Exchanges
If you need to exchange an item, please follow the return process and place a new order for the replacement item.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery. We will work to resolve the issue by offering a replacement or refund, depending on the situation.
Contact Us
For any questions or assistance regarding refunds, please contact us at 9213094200. We are here to help!
